Applecare Help Desk Support Agreement

In the diagrams above, a green check mark indicates an unlimited number of support incidents. Select Support offers a total of 10 enterprise-level incidents in the specified areas. Some issues may require the use of multiple support incidents to address them. Whether you`re providing iPhone in your business or supporting Mac computers in your organization, appleCare Help Desk Support provides the backup know-how your employees need on the front line. Compared to OETC`s AppleCare Alliance, these options involve high upfront costs and have a high price per contact. OETC`s AppleCare Alliance allows a member to acquire a single technical support contact at a low price per contact. Institutions can acquire more than one contact, even at the lowest price per contact. With oeTCs AppleCare Alliance, institutions pay only for what they need and get a price advantage by buying at the consortium level. Covers up to 10 enterprise-level incidents and provides a four-hour response to high-priority issues (server down), 12 hours a day, 7 days a week (12/7).3 Unused incident support expires after one year. This plan provides Apple technical support executives with priority phone access 12 hours a day, 7 days a week, so you can manage resources more efficiently, improve response time, and reduce training costs.

The plan provides one-year coverage for two technical contacts designated by your organization. Get the IT support you need to deliver macOS, macOS Server, iOS, or iPadOS to your business. AppleCare OS Support provides telephone and electronic support for server integration, migration, and advanced operation issues. This AppleCare service offers unlimited one-year support for Apple products such as iPad, iPhone, iPod and Mac computers, iOS operating systems, and OS X. There is also support for most Apple tools and apps, including Apple Configurator, iPhone Configuration Utility, Apple Remote Desktop, Aperture, Compressor, Final Cut Pro, iLife, iWork, Logic Pro, MainStage, and Motion. In addition, this AppleCare Help Desk support plan provides support for GUI tools in OS X Server. AppleCare Technician Training is also included – the online service certification training tool authorized by Apple. Your institution can save more than $33,000 by purchasing OETC`s exclusive AppleCare OS alliance-level support plan.

Member institutions can purchase any number of technical support contacts for their institution, with no minimum requirements and at a low price per contact. AppleCare OS support plans provide enterprise-level incident support – defined as support for integration into heterogeneous environments; system components; network configuration and management; professional software applications; web applications and services; and technical issues that require the use of command-line tools for the solution.1 AppleCare Help Desk supports one year of support for an unlimited number of incidents. AppleCare OS-Support is an IT service-level support program used to provide or manage iOS, macOS, or macOS servers in your organization. AppleCare OS Support provides telephone and electronic support for server integration, migration, and operation issues. AppleCare OS Support is an annual agreement. AppleCare OS Support offers a service level agreement that can be accessed by your institution`s designated technical contacts, who are stored at Apple. . . .

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