Service Level Agreement Template Travel Agency

At the end of this agreement, the parties may agree to extend the period by one year from the completion date. A typical and simple example of ALS is found in GDS contracts where you will find a section that ensures that the system is operational 95% of the time, and then provides for the cancellation of fees every day when the system is not operational. The 95% guarantee is the “level of service,” and the cancellation of the fee is the penalty for non-performance. The company provides the Agency with a non-exclusive license to provide the company`s services and accommodations as part of vacation and travel packages. Non-recovery or the possibility of obtaining proof of insurance is considered a reason for termination at the discretion of the company. The travel agency will offer items listed in this agreement to businesses and consumers as part of travel packages. Second, as you have seen, compliance with many service standards will undoubtedly concern third parties over whom you have no real control. If your evening service doesn`t answer the phone on time or your GDS doesn`t contain the lowest rates, it`s unfair to sanction your agency. The company offers travel-related services and accommodations, including: A voucher should not only impose penalties for violations, but also provide a financial reward for meeting or exceeding service standards.

In addition, the company undertakes to provide the travel agency with sales and marketing materials to promote the accommodations and services listed in this agreement. Travel agencies are likely to offer service standards in many areas of work. Typical examples would be a maximum number of seconds before answering the phone, the maximum number of minutes before an email or phone call returns, the maximum number of days before a complaint is processed, and the monthly time to deliver management information. I have seen up to 20 of these standards in proposals and contracts, depending on what the Agency considers to be the client`s needs. In the proceeding, one of the parties opposes the renewal of this agreement that concludes the agreement at the time of decline. The parties agree not to transfer or sell this agreement without the prior written consent of the party requesting such measures. Our strong international network of travel partners, in addition to well-trained staff, would help meet your company`s travel needs. Mark Pestronk is a Washington-based travel lawyer. To send a question for legal letters, send an email to Pestronk at the [email protected] address.

In the event that the company is aware of a violation of any of the provisions of this agreement, it has the right to terminate the travel agency contract in its entirety. You can indicate, for example. B, as your phone`s call time is measured using monthly reports from your phone system. Each company has a Well-trained Eating Account, which will professionally process all your travel requests and respond to your requests.

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