If a customer requests a service to address many installation-related problems or other issues, the wait time within weeks can extend to include high service charges. Vivint devices are equipped with a limited life equipment warranty. In summary, Vivint`s equipment warranty covers all defective devices and all natural wear as long as you are a paying customer at Vivint. While defective or worn devices are covered while you are a customer with us, after the first 120 days after installation, you are responsible for the visitation fee at our then applicable service price, plus taxes payable. Certain conditions and restrictions apply, see your agreement for the full details of the warranty. Here`s how I got the cancellation of my service with Vivint. In my original contract, signed in June 2011, it is written in the “Services” section (point 2.4): “The initial term of this contract begins on the date the contract is signed and lasts 42 (42) months and automatically continues from year to year after, unless it is terminated in writing by one of our 30 days at the latest before the end of the initial period or an extension period.” On the back of the contract (Article 19), it says: “The full and unique agreement between us is enshrined in this agreement. It replaces earlier oral or written chords or agreements. It can only be changed by the written agreement that you (and married, your spouse) and we have signed. It cannot be changed by oral statements or assurances from our sales agent. You agree that we can store and store all the contracts and other contracts and documents that you have executed in an electronic medium, and all these contracts and other documents will have the same power and effects as the originals on paper. I sent my retraction letter before the extension, but Vivint tried to tell me that I had accepted another 42-month contract by phone. I heard the “phone” they had, and no, no, in the call, I said I wanted another 42 months of service.